We aim to treat all of customers fairly at all times, especially when they feel they have cause for complaint.
If you do need to make a complaint you should email the Director responsible for complaints, John Kerr at jkerr@incorporateinsurance.co.uk or write to 16 Wellington Park, Belfast BT9 6DJ
Depending on whether your complaint is eligible for referral to the Financial Ombudsman Service we will follow the relevant procedure outlined in the documents below.
For more information on what type of complaints can be referred to the Financial Ombudsman Service click here.